Burlington, Mass. – June 10, 2008 – Bluesocket, Inc., the leader in trusted wireless access and enterprise mobility, today announced the availability of two new web portals designed to enhance the online experience of customers and partners. Greatly enhanced site navigation, improved download times, and streamlined integration with enterprise applications provide customers with superior support, while delivering partners with the tools they need to compete more effectively in the market.
With Bluesocket’s award-winning enterprise mobility solutions deployed by more than 3,000 customers in over 50 countries and more than 100 stretegic partners reselling Bluesocket solutions worldwide, instant access to online sales and support resources is essential to their success.
Customer Support Portal
The new customer support portal offers Bluesocket’s growing base of users access to software version upgrades, patches and firmware downloads, product documentation, and free wireless planning and management tools. Automated support case management capabilities integrate with a back-end customer relationship management (CRM) systems, resulting in improved support response times and providing users the ability to access and manage their support cases in real-time.
“In our experience, the Bluesocket support organization has always resolved product issues proactively and with a high level of professionalism,” said John Cascio, Chief Operating Officer at Smart City. “Enhancing their online support tools will add to an already strong support process and team.”
PartnerLink Portal
Bluesocket’s sales channel is comprised of the world's best wireless experts dedicated to selling and supporting industry-leading wireless and VoIP solutions. These partners now have immediate access to PartnerLink, a web portal devoted to the delivery of sales and marketing program materials, lead generation tools, training modules, product documentation and promotional offers.
“At a time when business is so fast-paced and competitive, having immediate access to sales and marketing tools is a necessity,” said Terrence Boylan, CEO of Packetlogix. Not only do we see Bluesocket’s products as valuable components in our customer’s overall wireless environment, but the online resources delivered via the Bluesocket PartnerLink portal provides the essential tools we need to achieve and maintain a profitable wireless business.”
“The rapid growth in our market requires that we continually identify and implement new ways to provide a high level of support to our customer and partner communities” said Ken Lynch, director of product marketing at Bluesocket. “The launch of these newly designed portals improves our ability to build strong customer and partner relationships and lays the foundation for the integration of additional enterprise and social media elements to our online presence.”
For more information on Bluesocket and its partner program, please visit: http://www.bluesocket.com/partners-business-partners.htm; for customer success stories, please visit: http://www.bluesocket.com/solutions-industries.htm.
About Bluesocket
Founded in 1999, Bluesocket is a leader in open, standards based enterprise mobility solutions. Bluesocket is the first company to deliver an enterprise communication solution that unifies secure wireless LAN, SIP-based enterprise Voice over IP and fixed mobile convergence. Its complete wireless network and voice solution portfolio bring trust and simplicity to increasingly complex wireless networks maximizing customer ROI and increasing their competitive edge. For more information, please visit http://www.bluesocket.com.
Bluesocket, the Bluesocket logo and BlueSecure are trademarks or registered trademarks of Bluesocket, Inc. Pingtel, SIPxchange, etc. are trademarks of Pingtel – a Bluesocket Company. All other trademarks, trade names and company names referenced herein are used for identification only and are the property of their respective companies.